
TERMS
ORDERS FOR MERCHANDISE: Only orders from authorized Denon dealers are accepted. All orders submitted to Denon
Electronics (DEL) are subject to approval by DEL in Mahwah, NJ. TERMS OF PAYMENT: DEL ships merchandise on the
same date as billing takes place. Standard terms are NET 30 DAYS from invoice. Postmark is the determining factor of
payment date. Interest shall be charged on past due accounts at the rate of 16% per annum.
TERMS OF SHIPMENT: All orders are shipped F.O.B via the DEL warehouse. DEL will select the method of shipment
unless otherwise advised by the dealer. Surface freight will be paid when the order meets or exceeds two thousand,
five hundred dollars ($2,500). Orders with special terms (demos, special promotions, etc.) must be submitted on separate
purchase orders.
CLAIMS: Acceptance in good order by carrier from DEL makes shipment the property of the consignee. All claims for
damage, breakage or losses (concealed or obvious) must be made within the time specified by ICC regulations. Claims for
adjustments on short shipments or unsatisfactory merchandise must be made to DEL within 10 days of receipt of shipment.
DEL reserves the right to examine, at dealer’s location, any merchandise claimed to be defective, and to inspect any
merchandise and applicable shipping records in claims of “short-shipment.”
RETURNS AND EXCHANGES: All products returned to DEL for any reason must be shipped prepaid. Products will be accepted
for credit or exchange only with prior authorization from DEL. SHIPMENTS NOT IDENTIFIED ON EXTERIOR OF SHIPPING
CARTON BY A RETURN AUTHORIZATION NUMBER WILL BE REFUSED. Credit will be issued only after merchandise is
inspected and approved and will be based on the dealer’s cost for the products in question, less any necessary cost for
repair, refurbishing, or repackaging.
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